Returns & Shipping
Products will be made and shipped within 5-7 working days.
Yodel will be the main courier and for small parcels which are sent 2 to 3 working days.
Due to the personalisation once an order has been started no refunds will be granted unless agreed.
Please check all spellings as once an order has been placed and sent this will be copied exactly how it is typed, ensure all punctuation and capital letters are how you want them to be as you take full responsibility in ensuring these are correct.
Failure to do so will result in you having to pay for a second item to replace this.
Refunds will only be given once the faulty items have been sent back to us and received so further investigations can take place, unless agreed otherwise. Customers must pay charges on items being sent back, then once the item has been investigated Sparklemagic4u will make a decision to refund with the postage or send out a replacement item.
If you have any questions about these policies please let us know